Service 03 · Broken automation
Your automation broke. We find out why.
The worst failure is the quiet one. The job stops, nothing errors, and nobody notices until a report is wrong three weeks later.
Fig. 03 — Broken automation
What this usually looks like
- A trigger that stopped firing after a permission change.
- A rate limit that looks like a bug and gets treated as one.
- An API that changed shape, so the field is now empty instead of missing.
- A script that works for one person because it runs under their account.
What you get
- The actual cause, stated plainly, with the evidence from the logs.
- The fix, applied, with the old version kept so nothing is lost.
- A failure alert, so the next break announces itself.
- A short note on what would have caught it sooner.
Recovered a locked-out client by identifying an HTTP 429 rate limit being reported as a permission error, and documented the timeline from the provider's logs.
Questions
We did not write the script. Can you still help?+
Yes. Working out what an inherited script does is normal, and it is part of the diagnosis.
How fast can you look at it?+
Same day for the diagnosis on a single automation. The fix depends on what is found.
Will you tell us if it is not worth fixing?+
Yes, with the reason and the alternative. Rebuilding is sometimes cheaper than repairing.
Next step
Tell us what is not working
Describe the problem in a few lines. You get a plain answer about whether it is worth fixing and what it would take, before any money changes hands.
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